Effective Date: October 31, 2026
Last Updated: October 31, 2026
This Billing & Refund Policy explains how plans and charges work on the MigrationPulse platform (the "Service"). It supplements our Terms of Service.
The plans, their prices and what each includes are shown on our pricing page and again before you pay. A plan is bought for an office and paid in full at checkout. By buying a plan, you authorize MigrationPulse to charge your payment method the fee shown. Accounts under the Enterprise Agreement are billed as their Order Form states.
While the Service is offered on a pre-release or beta basis, access may be provided at no charge or under special terms communicated to you. Pricing and plan features may change as the Service evolves; we will give notice of material changes before they take effect.
Every plan runs for a term of twelve months from the day it is bought, and ends on the same day of the month one year later. The plan fee pays for that full year whichever day of the year you buy. If you renew before your term ends, the new term begins when the current one ends, so renewing early does not shorten it. The date your term ends is shown on the Subscriptions page in the Service.
A plan does not renew or charge your card automatically. Before the term ends, your office's owner can renew it under Billing in the Service. If a term ends without being renewed, the office loses access until the plan is renewed. Nothing in the account is deleted when a term ends.
Because a plan does not renew automatically, you do not need to cancel to stop being charged: a plan you do not renew ends with its term. You may also ask us at any time to close your account, and your access continues until the end of the term unless you ask us to close it sooner. We do not provide prorated refunds for the unused part of a term except as described below or as required by law.
Plan fees are generally non-refundable once a term has begun. If you believe you were charged in error, contact us within 30 days at support@migrationpulse.app and we will review the charge in good faith. If we refund a plan fee in full, the account it opened is closed at the same time; nothing in it is deleted, and we can reopen it on request. Nothing in this policy limits any non-waivable rights you may have under applicable law.
Some features are charged by use, in addition to the plan: for example AI assistance, AI translation drafts, remote identity checks and case file storage. These are taken from your account's prepaid balance at the moment of use, at the rates published on our Usage Charges page, which also lists what is not charged. Each charge appears in the balance history in the Service. We give at least thirty (30) days' notice before a rate changes or before we begin charging for something listed as not charged.
Fees are exclusive of any applicable sales, use, or similar taxes, which will be added where required.
If a payment fails, we may retry the charge and may pause access to paid features until the balance is resolved. We will notify you of a failed payment so you can update your payment method.
We may update this policy from time to time. Material changes will be communicated via email or in-app notification before taking effect.
MigrationPulse Incorporated
Fajardo, Puerto Rico
Email: support@migrationpulse.app
Phone: (787) 468-3300